A 99.9% Server Uptime
Our shared website hosting platform is based on a solid, top–notch hardware architecture and a heavily modified variation of Linux. This is why, irrespective of what your web site is, or how many website visitors you’ve got, or even in case there is a distributed denial–of–service assault, our physical machines will stay up and running and your web sites will remain accessible online.
All Linux shared website hosting plans packages feature a 99.9% server uptime guarantee. And no matter which datacenter you select, our guarantee stays the same.
A 99.9% Network Uptime
In addition to our cloud hosting system, we have also built our very own internal network in each one of our datacenters. Everything is based on top–notch hardware components built by Juniper. Additionally, on each router, we’ve installed a firewall with an intricate algorithm to successfully sift out all suspicious requests.
Because of this, in all our data center facilities – in our data center in the USA, in our data center in the United Kingdom, in our data center in Finland, in our data center in Eastern Europe as well as in our data center in Australia, you can enjoy a 99.9% network uptime guarantee. And this uptime guarantee is valid for all web hosting services in each datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting packages. In case you’re unhappy with our web hosting services, or if you find them insufficient, or if you decide that you must have a VPS hosting plans instead of a cloud hosting account – we will give you a refund, no questions asked.
All domain name registrations are nonrefundable, but you’ll keep complete control over your domain names even when you cancel your account with us.
24/7 Technical Support
We have attentively selected each single member of our 24x7 support staff to make certain that we can offer the best client support service you can possibly get. Each of our tech support engineers has many years of experience working with hosting accounts behind his back, hence they know very well what they are doing. And they are available to you 24/7/365 – you will be able to reach them at any time and they will reply back to you ASAP.
Their average support ticket response time is below twenty minutes, while with other web hosting vendors you are forced to wait around for days. Moreover, we offer a 1–hour response time guarantee. Irrespective of what happens, your questions will be responded to in under one hour.