In spite of the fact that the hosting service provided by the different companies is roughly the same, each provider has their own platform with its own modifications and different ways to execute particular things. Because of this, an enormous knowledge base would be stunningly useful both for people with no prior experience and for technically accomplished individuals who will sooner or later learn how specific procedures are carried out, but will lose time in the process. The purpose of such a knowledge base is to help make the service quick and simple to use, saving users loads of time and energy. The outcome is happier customers, since they can swiftly find the information they’re looking for, and a whole lot less work for the support team members, because typically most of the inquiries and issues that clients have got are already listed in the knowledge base. If the articles are expertly written and encompass more things, you will be able to learn more not only about your own account, but also about the hosting service in general.
Extensive Online Documentation in Shared Website Hosting
Our shared website hosting packages feature an in-depth knowledge base where you can find information about all the predicaments that you might run into and their solutions. You can acquaint yourself with how to create and manage an electronic mailing list, how to use an .htaccess configuration file, or how to continue in case the settings of your email client are accurate, but yet you’re unable to send emails, for instance. We have tried our absolute best to be as comprehensive as possible and to cover all the available options in order to help you save time and efforts and to supply you with different solutions for each issue. The knowledge base includes educative articles as well – both general ones about the web hosting service as a whole, and more specific ones, which will help you get acquainted with the features and functions of the Hepsia Control Panel. You can find relevant articles about specific features and functions in every Control Panel section, whereas if you’d like to browse the entire article archive, you can go to the all-encompassing Help section.
Extensive Online Documentation in Semi-dedicated Servers
Our Linux semi-dedicated hosting plans include thorough online help documentation where you will see info on all the features that our in-house developed Hepsia Control Panel offers, plus solutions to various questions and obstacles that you may run into. All setup guides feature in-depth instructions, which suggests that you won’t have to worry about omitting something in case you are aiming to export a database, for example. The troubleshooting articles encompass a number of probable reasons for specific issues and the solution for each of them, so in case you are not able to send emails even though you have the correct settings, for example, you can swiftly find out what the reason for this could be and recover the problem with two or three clicks in your email client. As Hepsia offers quite a few features, you will be able to find relevant articles in each single section. If you desire to browse all help articles, click on the Help link, which is located in the upper right corner of the screen.