The access to the customer and tech support that a shared website hosting company provides will tell you a lot for the services which they supply as well. When you are allowed to use only e-mails or tickets, you have almost certainly discovered a reseller not the hosting provider. If this is the case, you may have to wait for a few days to get a problem resolved as your reseller may not be checking their communication on a regular basis or they may have to contact the actual web hosting company for further help. When the provider can provide several ways of communication with short response time that are available at any moment, they are most likely the top provider, not just a reseller. Therefore you'll reap the benefits of timely assistance and top-notch support since they'll have instant access to the servers where your account will be created. Regardless of the trouble - technical or sales, it is generally better to get in touch with your hosting company right away by using your favourite way of communication.
24/7 Customer Support in Shared Website Hosting
We supply 24/7 customer, billing and tech support for all of our Linux shared website hosting plans. Even if you are not our client yet and you have questions, we can assist you in a timely manner and supply you with the necessary info, so as to give you a choice to make the very best decision when you buy a new hosting account. We're available twenty-four seven, including weekends and holidays, and we provide you with multiple options for communication to contact us - live chat, phone, e-mails and support tickets. For your benefit, we have a couple of phone numbers around the world, so that you will be able to call the one which is closer to you. The maximum response time for your email messages and the tickets is one hour. The standard response time is around 15-20 minutes, which means that you can forget about waiting for days to receive support for some task or issue, irrespective of its complexity.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server that you select, you're able to reap the benefits of our 24/7 technical support services even on official holidays. All of your web sites will be available all the time and so will we. With quite a few communication options, you're able to pick the easiest method to get in touch with us and find out about our services if you do not have an account yet, or ask for support in case you are already among our customers. You're able to phone us, start a chat with a live representative, send an e-mail message or open a ticket from the Help section of your Hepsia website hosting Control Panel. The previous two options feature a one-hour response time warranty, although it rarely takes over 20 min to receive assistance regardless of the complexity of the trouble. Using our customer and technical support services, we will be available for you when you need us, not a few days afterwards.
24/7 Customer Support in VPS Servers
In case you have a Virtual Private Server through us, you will be able to get in touch with us 24/7 for any kind of server-related issue or forvarious issues and / or questions about the pre-installed software your server is equipped with. If you haven't acquired a VPS server plan yet, you're able to learn more about our services by giving us a phone call or through our live chat service. For more tech problems, you will be able to send an email or open a support ticket via your billing Control Panel and you will get assistance within less than one hour regardless of the time of the day, even on holidays and weekends. The typical reply time in most cases doesn't extend past 30 mins. If you'd like to have assistance with third-party software, you will be able to reap the benefits of the Managed Services upgrade which you can add to each VPS plan and our admins can help you with any set up or troubleshooting problem you have experienced.
24/7 Customer Support in Dedicated Servers
When you get a dedicated server through us, you are able to contact us at any time using different channels and the max time that you'll have to wait for an answer is up to one hour, so you can forget all about waiting an entire day. Our customer and tech support service is online 24/7 regardless of whether it is a weekend or a holiday and we will help you with anything relevant to the applications that are pre-installed on your server. To contact us about a tech issue, you are able to open a support ticket via the Help section of your billing Control Panel or you can send us an email message. If you have any kind of general questions or you would like to learn more about our solutions before you order, you may also take advantage of our live chat or you could call one of the local numbers that we have in different countries around the globe. In the event that you'd like to have assistance with third-party software that you can't install or manage effectively, you are able to add the Managed Services upgrade to your plan and our sysadmins will assist you.