A ticketing system is the most popular communication medium that web hosting companies offer to their customers. It’s typically part of the billing account and is the fastest way to fix an issue that takes some time to examine or that has to be escalated to a server administrator. In this way, all comments provided by either party will be stored in the exact same location in case somebody else needs to work on the issue at hand and the info in the ticket will be accessible to all parties. The negative side of using a ticketing system with most hosting platforms is that it is not integrated into the hosting Control Panel, which suggests that you will need to log in and out of at least 2 accounts in order to carry out a specific operation or to reach the hosting company’s help desk team. In case you desire to manage a handful of domain names and each one is hosted in a different account, you’ll have to use even more accounts simultaneously. Moreover, it can take a substantial span of time for the provider to process your ticket requests.
Integrated Ticketing System in Shared Website Hosting
In contrast with what you may find with plenty of other hosting companies, the support ticket system that we use with our Linux shared website hosting plans is an indivisible part of the Hepsia hosting Control Panel, which is included with all hosting accounts. You won’t need to memorize several log-on credentials, since you will be able to manage your tickets and the hosting account itself in one single place. So, in case you’ve got an inquiry or stumble upon a predicament, you can touch base with our help desk staff immediately. Our ticketing system features a clever search option. This implies that even in case you’ve sent multiple tickets through the years, you’ll be able to find the one that you need with no effort. In addition, you can see knowledge base tips for solving commonly met predicaments.
Integrated Ticketing System in Semi-dedicated Servers
The support ticket system that we’re using is built into the Hepsia Control Panel, which we have developed for our Linux semi-dedicated hosting plans, which means that you will not need another support platform to touch base with our support staff – you can do that on the spot the moment you run into a problem. Posting a new ticket requires several clicks and finding an older one is just as simple. With our intelligent search option, you can swiftly track down any ticket that you’ve posted in the past. You can submit a ticket at any particular moment as our tech support staff representatives are available to you 24 hours a day and answer in no more than sixty minutes, even though it rarely takes this much to receive help. With Hepsia, you’ll have everything in one place and you can forget about needing to use two or more platforms to troubleshoot a simple problem.