A ticketing system is the most popular communication medium that web hosting companies offer to their customers. It’s typically part of the billing account and is the fastest way to fix an issue that takes some time to examine or that has to be escalated to a server administrator. In this way, all comments provided by either party will be stored in the exact same location in case somebody else needs to work on the issue at hand and the info in the ticket will be accessible to all parties. The negative side of using a ticketing system with most hosting platforms is that it is not integrated into the hosting Control Panel, which suggests that you will need to log in and out of at least 2 accounts in order to carry out a specific operation or to reach the hosting company’s help desk team. In case you desire to manage a handful of domain names and each one is hosted in a different account, you’ll have to use even more accounts simultaneously. Moreover, it can take a substantial span of time for the provider to process your ticket requests.