When your hosting company supplies live chat support, you can speak with a representative live and learn useful information or get a problem resolved promptly. The key advantage of using chat compared to calling to consult with a live person is that you'll need only a computer with Internet connection, which means that you will not pay any charges in the event that you're in a different state or country. Furthermore, it will be quicker to copy and paste data such as domain names, usernames or error messages in other words details that are sometimes difficult to share with the other party on the phone. The live chat is also a faster approach to contact your hosting provider's support crew as compared to using a ticketing system. What's more, in case some problem requires some more time to be dealt with, you'll be able to do something else entirely while you wait for support on the live chat, which means that you won't lose time - something that's impossible in case you're on the phone.