When your hosting company supplies live chat support, you can speak with a representative live and learn useful information or get a problem resolved promptly. The key advantage of using chat compared to calling to consult with a live person is that you'll need only a computer with Internet connection, which means that you will not pay any charges in the event that you're in a different state or country. Furthermore, it will be quicker to copy and paste data such as domain names, usernames or error messages in other words details that are sometimes difficult to share with the other party on the phone. The live chat is also a faster approach to contact your hosting provider's support crew as compared to using a ticketing system. What's more, in case some problem requires some more time to be dealt with, you'll be able to do something else entirely while you wait for support on the live chat, which means that you won't lose time - something that's impossible in case you're on the phone.
Live Chat Support in Shared Website Hosting
As part of the support services that we supply for all our Linux shared website hosting plans, we have live chat support which is online 24x7, even on holidays. You are able to contact us regardless if you already own an account or not, as we can help you with nearly anything, ranging from supplying you with basic information regarding our services in case you are not a customer yet and you are thinking about obtaining one of our packages, to assisting you with installing an e-mail account in an email client. A part of the issues are more technical and time-consuming, and you will need to employ the ticketing system that is integrated in the Hepsia web hosting Control Panel, but we can save you precious time and help you in real time on the live chat for a lot of things.
Live Chat Support in Semi-dedicated Servers
We provide live chat support as standard with our services, so that when you have any questions for our Linux semi-dedicated hosting plans, you're able to contact our customer care team at any moment no matter if you have already acquired an account or not. In general, the chat service is for billing, pre-sales and general questions and issues, yet we can assist you with quite a lot of technical questions too. We can help you pick the optimal package for your web sites if you do not have an account yet, we can answer all the billing questions or issues you may have or we can assist you with installing your new e-mail address on your personal computer or smartphone - all the aforementioned will be done promptly because our live chat service is accessible all day long, every single day. Every time you require support, you are able to chat with an agent and save time and effort.