In case you’ve got a website, a problem might always emerge and it does not necessarily have to be associated with the hosting service itself. For example, something can go wrong when you bring a web-based app up to date or some important content may be modified or erased incidentally. Whatever the essence of the problem might be, you will need to contact the respective client care staff and request them to retrieve a backup or to help you fix the problem that you’re facing. How fast they will do this will determine the interval of time that your sites will be unreachable. For given sites such as social networks or Internet shops, a repeated downtime too often equals losing customers and money. That is why, it’s of high importance that you use the services of a hosting company that provides not only a good support service, but also a well-timed one.
One-Hour Response Guarantee in Shared Website Hosting
Our guaranteed max reply time for any technical support ticket that you submit or any email that you write is only 60 minutes, even if you contact us during weekends and official holidays. Whatever the essence of your issue or enquiry may be, we will lend a helping hand straight away and will give you the necessary information to rectify any problem with your sites. The real reply time normally doesn’t surpass fifteen-twenty minutes, which is the reason why you can just forget about waiting around for hours and hours on end to get a problem solved or what is even worse – waiting all day only to get a response that more info is needed while nothing is sorted out. We will give you assistance without delay as we realize exactly how expensive time can be in the dynamic digital realm. The sixty-minute reply guarantee is valid for any billing or technical enquiry that you might have relating to our Linux shared website hosting plans.
One-Hour Response Guarantee in Semi-dedicated Servers
Our help desk team representatives will be at your disposal at all times and they’ll answer any support ticket that you post from your web hosting Control Panel within maximum 1 hour. The ticket response time is guaranteed irrespective of whether you’ve got a general question about your semi-dedicated server or you chance upon a certain complication and you won’t have to wait even that long for most issues. Regardless of what the essence of the issue is or what time of day or night it is, we’ll be there to lend you a hand, as we’re available around the clock to address any technical, billing or general issue. If you contact us about anything that is within our capacity, we will solve it before we reply, so you won’t have to wait around for hours or even days while the problem remains. If there’s something that you have to do on your end, we will provide you with the necessary details – what workable solutions to try out, what actions to take, etc.