Technical Support Channels
A 60–Minute Support Ticket Response Guarantee
All your help requests will be responded to in no more than sixty minutes after the support ticket or email is received. If your issue requires further assistance from a server administrator, we will direct the trouble ticket or the e–mail to the person in charge, in a timely manner and will leave a comment to inform you that more time will be required for finding the best solution. And if you order our Optional Admin Services package, all of the services included there will be carried out whenever you like.
An Excellent Help Desk Support Service
Should you require any help with the Web Site Control Panel or with any of the applications that we’ve installed on the dedicated web hosting server for you, do get in touch with the help desk support team at any moment via the ticketing system. Additionally, should you need assistance managing your dedicated web hosting server, you can order the Optional Admin Services package, which includes Operating System updates on a weekly basis, software installation and troubleshooting procedures, server monitoring and rebooting services, backup disk space, etc.
An Easy–to–Navigate Help Section
Our Web Site Control Panel was preinstalled for every dedicated web hosting plan. Among its functions is a rather time and effort–saving integrated knowledge base that will walk you step by step on how to use it. Most of the instructional articles in addition video versions which show all the tasks that you can carry out in a highly illustrative way. You will find the help articles and the video tutorials in the top right corner of each section of the hosting Web Site Control Panel.