Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Section

  • You can find almost all the answers to your questions in the easy–to–navigate Help Center built into NRGHost Hosting’s Web Site Control Panel. It boasts a detailed database with frequently asked questions and detailed educational articles compiled by our proficient tech support team.

  • Top quality support service

  • Video Tutorials

  • For those of you who’d rather learn how to remedy a frequently encountered problem by watching a how–to video clip, we’ve added a selection of video tutorials to our Web Site Control Panel. All the instructional videos are very short and easy to comprehend. They offer you step–by–step demonstrations of various website administration actions.

  • Intuitive help center

  • A 1–Hour Support Ticket Response Time Guarantee

  • With each of our semi–dedicated servers, we offer a 24x7x365 client support service with a one–hour ticket response guarantee. A team of capable support engineers will be at your disposal to answer all the enquiries that you could possibly have. During off–peak hours, an answer will be offered in even less than 20 minutes.